Customer Complaint Escalation Levels
Toll-Free: 1800 313 6520
We are committed to resolving your concerns promptly and transparently. Please follow the escalation levels below.
Level 1
Initial Complaint Lodging
If you are not satisfied with any service, you may lodge a complaint through any of the following channels:
Level 2
Escalation to Branch Manager
If your complaint remains unresolved within 10 days, you may escalate the issue to the respective Branch Manager. You can also record the details in the Complaint Book maintained at all branches. Contact details of our branches are given below.
| Branch Name | Contact Number | Email ID |
|---|---|---|
| Head Office (KOTTAKKAL) | 04832742246, 9446382246 | headoffice@kottakkalurbanbank.com |
| Main Branch (KOTTAKKAL) | 04832744050, 9188922801 | 2001@kottakkalurbanbank.com |
| Kottakkal Branch (KOTTAKKAL) | 04832742230, 9188922802 | 2002@kottakkalurbanbank.com |
| Randathani Branch (RANDATHANI) | 04942610230, 9188922803 | 2003@kottakkalurbanbank.com |
| Vengara Branch (VENGARA) | 04942450750, 9188922804 | 2004@kottakkalurbanbank.com |
| Chappanagadi Branch (CHAPPANANGADI) | 04832705120, 9188922805 | 2005@kottakkalurbanbank.com |
| Chemmad Branch (CHEMMAD) | 04942461414, 9188922806 | 2006@kottakkalurbanbank.com |
| Kadampuzha Branch (KADAMPUZHA) | 04942615262, 9188922807 | 2007@kottakkalurbanbank.com |
| Puthanathani Branch (PUTHANATHANI) | 04942548500, 9188922808 | 2008@kottakkalurbanbank.com |
| Town Branch (KOTTAKKAL) | 04802744540, 9188922809 | 2009@kottakkalurbanbank.com |
| Venniyoorparamba Branch (VENNIYOORPARAMBA) | 04942480299, 9188922810 | 2010@kottakkalurbanbank.com |
| Padapparamba Branch (PADAPPARAMBA) | 04933242090, 9188922811 | 2011@kottakkalurbanbank.com |
| Vadakkemanna Branch (VADAKKEMANNA) | 04832752540, 9188922812 | 2012@kottakkalurbanbank.com |
| Valanchery Branch (VALANCHERY) | 04942646416, 9188922813 | 2013@kottakkalurbanbank.com |
| Othukkungal Road (OTHUKKUNGAL) | 04832839600, 9188922814 | 2014@kottakkalurbanbank.com |
| Edarikode Branch (EDARIKODE) | 04832750155, 9188922815 | 2015@kottakkalurbanbank.com |
| Karathode Branch (KARATHODE) | 04832836006, 9188922816 | 2016@kottakkalurbanbank.com |
| Achanambalam Branch (ACHANAMBALAM) | 04942490381, 9188922817 | 2017@kottakkalurbanbank.com |
| Kadungathukkundu Branch (KADUNGATHUKUNDU) | 04942545500, 9188922818 | 2018@kottakkalurbanbank.com |
| Puthupparamba Branch (PUTHUPPARAMBA) | 04832642022, 9188922819 | 2019@kottakkalurbanbank.com |
| Vailathur Branch (VAILATHUR) | 04942589980, 9188922820 | 2020@kottakkalurbanbank.com |
| Changuvetty Branch (CHANGUVETTY) | 04832740151, 9188922821 | 2021@kottakkalurbanbank.com |
| Kottappuram Branch (KOTTAPPURAM) | 04832705060, 9188922826 | 2022@kottakkalurbanbank.com |
| Thottasseriyara Branch (THOTTASSERIYARA) | 04942494400, 9188922823 | 2023@kottakkalurbanbank.com |
| South Pang Branch (SOUTH PANG) | 04933244344, 9188922824 | 2024@kottakkalurbanbank.com |
For more branch details, please visit our Branches IFSC page.
Level 3
Escalation to Nodal Officer & CEO
If the complaint remains unresolved for a further 10 days after approaching Branch Manager, you may escalate the matter to our Nodal Officer at the Head Office.
Nodal Officer
Mr. Sabarishkumar T
+91 9072668971
nodal@kottakkalcub.bank.in
Timings: 10:00 AM to 5:00 PM (Mon-Fri)
Chief Executive Officer
Mr. Balakrishnan K.N
+91 9072668970
ceo@kottakkalcub.bank.in
For unresolved matters after Nodal Officer
Level 4
Banking Ombudsman - RBI
If you do not receive a reply within 30 days of filing the complaint, or if you are not satisfied with the reply/resolution provided by the Bank, you may approach the Reserve Bank of India (RBI) Banking Ombudsman. Details on how to file a complaint with the Banking Ombudsman are available at all our branches or on the official RBI website.
RBI Ombudsman - Kochi
Reserve Bank of India, Kochi Office
Toll Free: 14448 / 1800 425 1742
Email: cpmumbai@rbi.org.in
Online Complaint Portal
https://cms.rbi.org.in
Submit digital complaints to Banking Ombudsman.
Please Note:
- All complaints are acknowledged within 3 working days.
- You are requested to provide your account number, contact details, and a clear description of the grievance for faster resolution.
- Complaint register is available at every branch counter for physical complaints.
- In case of any difficulty in lodging complaint, please contact our Customer Care at 1800 313 6520.
Important Information
For any assistance related to complaint submission, please visit your nearest branch or call our 24x7 helpline. The Bank is committed to fair and timely resolution of all grievances.
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